For questions about your Library Account, visit the Accounts Desk or call 972.219.3570, option 2.
|Types of Library Cards||
The Lewisville Public Library offers 5 levels of card access:
Full Privilege Card
Daily Guest Pass
Acceptable government-issued photo IDs include:
If the address on the ID is current, it may be used as proof of current address.
Acceptable proof of address in card holder's name include:
|Card Renewal||Full privilege and student library cards expire every two years. Expired accounts in good standing may renew their library card. To renew a library card, patrons are asked to visit the Accounts Desk with their current government-issued ID, so that Library staff may ensure the security of your account and verify that the information on file is still current. There is no charge to renew a library card.|
|Check Out Library Materials||
A Lewisville Public Library card is needed to check out library materials. The Library allows up to 25 items to be checked out on a card at one time. Media items such as DVDs, audiobooks, music, etc. are limited to five items per media type on a card at one time.
Click here for information on loan periods, checkout limits, fines, and other borrowing details based on material type. Items eligible for renewal may be renewed online or over the phone up to three times, as long as there are no holds on the item
|Renew My Materials||
Items eligible for renewal may be renewed up to three times, as long as there are no holds on the item. Click here for information on loan periods and renewals by material type.
Materials eligible for renewal may be renewed at the Library, online via your Library Account, or over the phone by calling the Accounts Desk at 972.219.3570, option 2.
|Returning Library Materials||A drive-up book drop is located off Civic Circle on the west side of the Library and is available 24 hours a day. Items may be returned through the drive-up book drop by 11:59 p.m. of the due date to avoid late fees. Inside book returns are located on the left side of the Accounts Desk.
Items returned through any of our book returns are automatically checked in and cleared from the account. All items should be returned through one of the book returns prior to paying overdue charges at the Accounts Desk.
The Lewisviile Public Library does charge fines for items returned or renewed after their due date. For most item types, the Library charges a fee of $0.25 per day per item for items returned or renewed late. Specialty kits, Interlibrary Loan items, and mobile hotspots will be charged a fee of $3.00 per day per item for items returned late. Click here for information on fines by material type.
Accumulated fines of more than $4.99 will block the account and prevent further checkout and renewal of print and electronic materials, as well as block access to the Library's public use computers.
A guest pass may be issued to patrons with a balance over $4.99 if:
Fines may be paid at the Accounts Desk by cash, check or credit card, or by credit card at the self-check kiosk.
Parents are financially responsible for all fines and/or fees billed to Teen or Juvenile accounts.
|Holds||A hold may be placed on eligible library items with a limit of 10 item holds per card at any one time. Holds may be placed via the online catalog, in-person, or by phone. The Library offers hold-pickup notification by email or phone. Once the item becomes available the Library will hold the item for six days. Only the card used to place the hold can check out the item.
Items may be picked up from the Holds Pick-up shelf located inside the Library on the first floor. Items on the hold shelf are arranged alphabetically by the first four digitals of the card holder’s last name, plus the last four digitals of their library card number. Held items may be checked out using the self-checkout machines. Exception: DVD/Blu-rays and Interlibrary Loan items on hold may be picked up from the Accounts Desk.
|Drive-Up Window||Once you have been notified your hold is available, the drive-up window may be used for hold pickup with prior notification of at least 30 minutes. Please call the Accounts Desk at 972.219.3570,option 2, to make arrangements to pick up your holds at the drive-up window. Accounts must be current and in good standing in order to use the drive-up window. Payment for Library fines/fees and library card renewals cannot be done at the drive-up window, but must be done inside the Library at the Accounts Desk.
|Reset PIN||A PIN is required, in addition to your library card number, in order to access your library account online. A random PIN was generated and given to you at the time that you applied for your library card. If you have forgotten your PIN, you can reset it online by going to the Library account login page, and clicking on 'Forgot my PIN' and entering your library card number. This feature will allow you to reset your PIN by way of the email address on file in your library account. If you are unable to reset your PIN online, please visit the Accounts Desk.
|Lost Cards||To report a lost library card, please call the Accounts Desk at 972.219.3570, option 2. Card holders are responsible for all items checked out on their card. A replacement card may be purchased for $1.00 at the Accounts Desk.