Library Accounts

Any resident of Texas meeting the requirements listed below is eligible for a free Lewisville Public Library card. Lewisville residents ages 18 and up who do not already have a library card may register online for a full privilege card. Texas residents who do not live in Lewisville, and parents and legal guardians wishing to get a library card for their child must visit the Library in-person to get a card. A valid government-issued photo ID and proof of address are required to obtain a Full Privilege Card.  

Acceptable government-issued photo IDs must be current and include:

• Texas Driver's License
• Texas State ID
• Passport
• Military ID
• Green Card/Resident Alien Registration/Mexican Consular Card
• Lewisville ISD Student ID (for student cards only)

If the address on the ID is current, it may be used as proof of current address.

If the address on ID is not current, the following documents in the cardholder's name will be accepted as proof of address. The following must be unexpired or dated within the last 60 days:

• Utility bill (water, electric, gas, cable, etc.)
• Official rent receipt, rental agreement, contract, or lease
• Vehicle insurance or registration
• Bank or credit union statement
• Voter registration card
• Paycheck stub
• Recent postmarked mail

Age Requirements:

• Adult, age 18 and up
• Teen, age 12-17
• Juvenile, age 5-11
• Children are eligible for their first library card when they turn five years old.
• Teens and juveniles 5-17 must be accompanied by a parent or guardian who will take legal and financial responsibility for the account, and that parent or guardian must present the identification described above in order to receive a Full Privilege library card in the child's name. Other caregivers who are not legal guardians are encouraged to sign up for a card for themselves and then check out items for use by the children in their care. Children must be present with a parent or guardian to have a card issued in their name.

The Lewisville Public Library offers different card types with various levels of access to library resources and services. Any resident of Texas meeting the below requirements is eligible for a free Lewisville Public Library card.

Full Privilege Card

• ELIGIBILITY: Adults ages 18 and over; teens and juveniles ages 5-17 may receive a Full Privilege card in their name, if accompanied by their parent or guardian with the identification described below. Parents or legal guardians are financially responsible for all fines and/or fees billed to teen or juvenile accounts.

• REQUIREMENTS: A valid government-issued photo ID and proof of current Texas address. Visit the 'Requirements for a Library Card' section above for examples of acceptable forms of ID and proof of address.

• PRIVILEGES: Borrow up to 50 library items at once (limited to 10 items or less on date of registration), access digital collections and electronic resources, use public computers or laptop, use The Hive makerspace and Digital Media Lab, reserve meeting/study rooms, reserve equipment, use Interlibrary Loan, renew items and place holds, pick up available hold at the drive-up window

• Full Privilege cards expire two years after date issued. 

Full Privilege Card for Children in Foster Care or Residential Placement

Children under the age of 18 who are in foster care or have residential placement in Lewisville are eligible for a Full Privilege library card. The child’s Placement Authorization Form (TDFPS Form K-910-2085FC) must be provided, along with the child’s identification such as a student ID or state issued ID if available. The child’s legal guardian or placement representative must be present, provide their government issued photo ID, and accept financial responsibility for the account.

Emancipated minors are eligible for a full privilege library card. Proof of emancipated status must be provided, such as court documents, marriage certificate, or other similar proof, as well as government-issued photo ID and proof of address as listed in the Library Card Privileges Guidelines.

Homebound Card

• ELIGIBILITY: Adults ages 18 and over who are a resident of Denton County and are unable to get to the Library due to illness, disability, or age-related issues and have a family member, friend, or other designee available to pick up and return library materials for them.

• REQUIREMENTS: Download and complete the Application for Library Card for Homebound Patron which can be submitted to the Library in person or by mail. In order to keep your personal information safe and secure, the application may NOT be submitted via email.

  • Mail to:

  City of Lewisville
  Lewisville Public Library
  Accounts Services Supervisor
  P.O. Box 299002
  Lewisville TX 75029

• After receiving the completed application, you will be contacted by library staff to arrange a video meeting to establish the account. The Homebound library card and PIN information will be mailed to the patron.

• PRIVILEGES: Borrow up to 50 library items at once, access digital collections and electronic resources, use Interlibrary Loan, renew items and place holds, pick up available holds at the drive-up window. Patrons with a Homebound library card are not able to use the public computers, reserve or check out a meeting/study room or equipment.

• Homebound cards expire every two years. Expired accounts in good standing may renew their library card by submitting a new application.

  For questions about the Homebound library card, contact the Library at publiclibrary@cityoflewisville.com or call (972) 219-3576.

Student Card

• ELIGIBILITY: Students ages 12-17 who live within the boundaries of Lewisville ISD, including private and homeschool students. These students may get a Student Card without a parent or guardian present by presenting the identification described below. Eligibility for LISD residence will be determined using the Lewisville ISD School Zone Locator tool or the taxing jurisdiction on the Denton Central Appraisal District website.

• REQUIREMENTS: LISD student ID, Texas Driver's License, or valid government-issued photo ID

• PRIVILEGES: Use public computers, access digital collections and electronic resources. The student card does not include borrowing privileges for any physical library materials, study rooms, or meetings rooms

• Student cards expire two years after date issued. 

• Student cards can be upgraded to a full privilege card when a parent or guardian accompanies the student to the Library with the appropriate ID and proof of address.

Temporary Card

• ELIGIBILITY: Adults ages 18+ who are otherwise eligible for a card, but are currently unable to provide proof of address

• REQUIREMENTS: A valid government-issued ID

• PRIVILEGES: Use of public computers. No borrowing privileges will be enabled until proof of address is provided and the card is upgraded to a full privilege card. Patrons with a temporary card are not able to reserve or check out a meeting/study room or equipment.

• Temporary cards are valid for one month. Once the temporary card expires, there are no further privileges available until proof of address is provided and the card is upgraded to a full privilege card.

TexShare Card

• TexShare is a cooperative program designed to improve library service to Texans. The TexShare card allows patrons to visit more than 500 libraries throughout the State of Texas and check out materials.

• Patrons must have a Lewisville Full Privilege card for at least three months with no outstanding balance in order to be eligible for a TexShare card. Children ages 5-17 are eligible for a TexShare card if they have a Lewisville Full Privilege Card for at least three months, the card is in good standing with no outstanding balance, and their parent, legal guardian, or placement representative is present to request the TexShare card.

• TexShare cards expire one year after date issued.

• Patrons who are issued a Lewisville TexShare card may take that card to obtain a library card at another TexShare participating library and are responsible for returning items borrowed to the lending library. View a list of libraries participating in the TexShare Card Program.

Daily Guest Pass

• ELIGIBILITY: Patrons who do not have a Lewisville Public Library account, are only visiting the area, or need Library public computer access for a short period of time.

• REQUIREMENTS: Patrons must be at least 18 years old and provide a picture ID. Proof of address is not required. As stewards of public property, it is appropriate for the Library to have the identification of all individuals using public computers.

• PRIVILEGES: Guest passes are issued to allow one-day access to the Library 's public computers only. No borrowing privileges are allowed with a guest pass.

• Patrons are allowed three uses of a guest pass over a 90-day period. Patrons needing more frequent use than this will need to consider getting a full privilege card. Only one guest pass will be issued per person.

Any resident of the state of Texas is eligible for a free Lewisville library card. However, the online library card application is only available to adult residents of the City of Lewisville.

Lewisville residents ages 18 and up who do not already have a library card may register online for a full privilege card. You will need your government issued ID and an email address to register. After successfully completing the online application, you will receive a confirmation email that includes your library card number. Once you have your card number you can immediately begin borrowing from the Library's digital collections, accessing online resources, and placing holds on items for pick up.

As you will not be issued a physical library card, use your digital library card in the Lewisville Public Library mobile app to check out materials in-person. The Library's mobile app is available in the Apple App and Google Play stores. You can also save your library card number in the CloudLibrary mobile app where it can be used in-person at the Library to check out physical materials, or through the CloudLibrary app to borrow eBooks, eAudiobooks, and digital magazines. When you visit the Library to borrow physical materials, scan your digital library card at the self-check kiosks, or present your digital library card or driver's license/ID to staff. 

If you are a Texas resident but do not live in Lewisville, please visit the Library in-person to get a library card. Stop by the Library Accounts Desk and present your government issued photo ID and proof of Texas address. A staff member will issue you a physical card. It only takes a few minutes!

Parents and legal guardians wishing to get a library card for their child will still need to visit the Library in-person. Children and teens ages 5-17 may receive a full privilege card in their name, if accompanied by their parent or guardian with the proper identification and proof of address.

Click here to register online for a library card.

Access your library account online or via the Library's mobile app to view due dates, renew items, manage holds, and pay account balances.  

A PIN is required, in addition to your library card number, in order to access your library account online or in the mobile app.

If you have forgotten your PIN, you can reset it online by going to the Library account login page, and clicking on 'Forgot my PIN' and entering your library card number. This feature will allow you to reset your PIN by way of the email address on file in your library account. If you are unable to reset your PIN online, please visit the Library Accounts Desk.

View more library How-To videos at the bottom of this page.

Library Card Expiration

Lost Cards

To report a lost library card, please call the Accounts Desk at 972.219.3570, option 2. Cardholders are responsible for all items checked out on their card. A replacement card may be purchased for $1.00 at the Accounts Desk.
 
Closing Your Library Account

Please visit the Accounts Desk to request the closing of your account. Your account must be in good standing before the account can be closed. Additional documentation may be required to close a library account. For more information, please call the Accounts Desk at 972.219.3570, option 2. 

Borrowing Library Materials

A full-privilege Lewisville Public Library card is needed to check out library materials. The Library allows up to 50 items to be checked out on a card at one time. Media items such as DVDs, audiobooks, music, etc. are limited to 10 items per media type on a card at one time. Some items such as Binge Boxes, Book Club in a Bag, Storytime Backpacks, and Specialty Kits are limited to one per card at one time. 

Click here for information on loan periods, checkout limits, and other borrowing details based on material type. Items eligible for renewal may be renewed on one of the Library's three self-checkout machines, at the drive-up window, online via My Account, via the Library's mobile app, or over the phone by calling the Accounts Desk at 972.219.3570, option 2.

Items may be checked out on one of the Library’s three self-checkout machines or at the drive-up window. The self-checkout machines also enable a card holder to review their account for information relating to items currently checked out, items on hold, and outstanding fees.

View the brief How-To videos at the bottom of this page for instructions on logging into your library account online, placing a hold, and more.

Renewing Library Materials

Items eligible for renewal may be renewed up to three times, as long as there are no holds on the item. View information on loan periods and renewals by material type. After three renewals, an item will need to be returned and checked out again at the Accounts Desk.

Materials eligible for renewal may be renewed by one of various ways:

• Online via My Account
• Lewisville Public Library mobile app 
• At one of the Library’s three self-checkout machines inside the Library
• At the drive-up window
• Over the phone by calling the Accounts Desk at 972.219.3570, option 2
• eBooks may be renewed in the CloudLibrary mobile app (when eligible for renewal)

Items returned through any of our book returns (i.e. inside or drive-up book drops) are automatically checked in and cleared from the account.

The drive-up book drop is located off Civic Circle on the west side of the Library and is available 24 hours a day, seven days a week.

After returning items, log into My Account or visit a self-check kiosk in the Library to confirm all items placed in a book drop have been removed from your account.

Patrons can view their checkout history online by logging into My Account. Manage the recording and display of your checkout history in the Personal Information >> Preferences section in My Account.

View the brief How-To video at the bottom of this page for instructions on logging into your library account online.

The Lewisville Public Library does not charge daily overdue fines.  Once an item is overdue, your library card will be temporarily frozen until the item is returned or renewed. If an item is not returned by 30 days from the due date, it is deemed lost and will be billed the cost of the item plus a $5.00 processing fee. Mobile Hotspots are the exception and are billed an overdue fine of $3.00 per day. 

Fees for lost and damaged items still apply. If a borrowed Lewisville item is lost or damaged beyond repair, the account is billed for the replacement cost of the item plus a $5.00 processing fee. The Library also charges fees for lost parts or damaged pieces.

Overdue Items

The Library's materials are for sharing and all items should be returned promptly. Patrons are notified of due dates at the time of checkout. As a courtesy, throughout the loan of an item, the Library provides notifications to remind the cardholder of upcoming due dates and allow for renewal.

Accounts with an overdue item will be temporarily frozen. You would then be unable to check out further print and electronic materials, use the public use computers or laptops, request or receive Interlibrary loans, use in-house use equipment, the makerspace and digital media lab, and meeting rooms until all overdue items are renewed or returned.

If a Lewisville item is not returned within 30 days of the due date, the item is deemed lost and the account is billed for the replacement cost of the item plus a $5.00 processing fee. If the item is returned in good condition within 90 days of the due date, the replacement cost of the item will be removed from the account.

If an item is damaged beyond repair, the account is billed for the cost of the item plus a $5.00 processing fee.

The parent who established the account is financially responsible for all fees billed to Teen or Juvenile accounts.

Accumulated Fees of $5 or More

Depending on the account type, fines or fees of $5.00 or more will block the account and prevent check out of print and electronic materials, in-house use equipment, makerspace and digital media lab equipment, meeting or study rooms, use of the public use computers and laptops, or requests for Interlibrary Loans until the account balance is below $5.00.

Payment Options

• At the Accounts Desk or drive-up window where a balance can be paid by cash, check, or credit card
• At the self-check kiosks located in the Library lobby with a credit card
• Online with a credit card by logging into My Account and clicking the Pay Fines button. Library card number and PIN are required to log into My Account.

Refunds for Lost Items

If a patron pays for a lost item but later finds it within 90 days of the original due date, the Library does have a refund procedure. The Library will refund the replacement costs of the item when it is returned to the Library in good condition within 90 days of the due date. If there are other outstanding bills on the account, the refund will be applied to the balance and any remaining monies will be refunded. Refunds are issued by the City of Lewisville and may take up to two weeks to be received.

View more library How-To videos at the bottom of this page.

A hold may be placed on eligible library items with a limit of 10 item holds per card at any one time. Holds may be placed via the online catalog, library mobile app, in-person, or by phone. The Library offers hold-pickup notification by email, text, or phone. Once you receive a notification that the item is available for pickup, visit the appropriate hold location with your library card to borrow the item. Only the card used to place the hold can check out the item.

• Patrons may choose to pick up their holds inside the Library from the Holds Pickup shelf or from the drive-up window.
• Patrons who wish to pick up items from the drive-up window must be sure to choose "Lewisville Pickup Window" as the pickup location when placing a hold.
• The Library's drive-up window is located off of Civic Circle on the west side of the building. The drive-up window is open the same hours as the Library.
• Payments for library account balances may be made at the drive-up window. Item renewals may also be requested at the drive-up window.

Text message notification is available. Visit or call the Accounts Desk to activate this library service and receive text notices for holds available for pickup, items due soon, and overdue items.

View more library How-To videos at the bottom of this page.

The Library's drive-up window and book return are located off of Civic Circle on the west side of the building. The drive-up window is open the same hours as the Library. The drive-up book return is available 24/7.

Patrons may choose to pick up their holds inside the Library from the Holds Pickup shelf or from the drive-up window. Patrons who wish to pick up items from the drive-up window must be sure to choose "Lewisville Pickup Window" as the pickup location when placing a hold. Patrons can also edit the Preference in My Account to default to the preferred location.

Once you receive a notification that the item is available for pickup, visit the appropriate hold location with your library card to borrow the item. Only the card used to place the hold can check out the item. At the window, a staff person will scan your library card, check out your items, and hand them to you through the window. No appointment or call-ahead is required.

Services Available at the Drive-Up Window:

• Holds pickup
• Payment for library account balances (cash, check, or credit card accepted)
• Item renewals 
• Voter Registration Application pickup
• Income Tax Form pickup (during tax season)

View the brief How-To videos for instructions on how to place a hold and select the pickup location.

Reminder notices are a courtesy service which let you know when items are becoming due. Please note your due dates at the time of checkout. Notices are available via email, text or phone. Please visit or call the Accounts Desk to activate text message notification or to change from phone to email/text.

Take advantage of the Lewisville Public Library mobile app to view due dates and renew borrowed items!